Data Privacy Policy

1. Introduction

AurumFlow ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website fixwater.club or engage our plumbing services.

By using our services, you agree to the data practices described in this policy. This policy complies with applicable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy regulations.

2. Information We Collect

2.1 Personal Information

We collect personal information you voluntarily provide when you:

• Book plumbing services
• Contact us via our website or phone
• Subscribe to our newsletter
• Submit forms on our site
• Request estimates or consultations

This information may include:

• Name and contact details (email, phone, address)
• Payment data (processed securely through third-party providers)
• Service needs and property details
• Emergency contact information
Property access instructions

2.2 Automatically Collected Information

When you browse our site, we automatically gather certain details about your device and usage patterns:

• IP address and location data
• Browser type and version
• Pages viewed and time spent on the site
• Referring sites
• Device information (type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to improve your experience on our site. These tools help us:

• Remember your preferences
• Analyze site usage and performance
• Deliver personalized content
• Enhance our services

You can manage cookie preferences through your browser settings or our cookie consent banner.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide plumbing services, schedule appointments, and discuss your projects
• Customer Support: To respond to your inquiries and offer assistance
• Payment Processing: To process payments and manage billing
• Safety and Security: To maintain safe operations and prevent fraud
• Marketing: To send promotional materials and updates (with your consent)
• Website Improvement: To analyze usage and enhance site functionality
• Legal Compliance: To adhere to applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may disclose information to trusted third-party service providers who assist with payment processing; website hosting and maintenance; email marketing; analytics and performance monitoring; and customer support.

4.2 Legal Requirements

We may disclose your information when required by law or in response to legal processes, court orders, emergencies, or investigations of potential fraud or illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, regular assessments, and staff training.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Typical timelines:

• Service records: 7 years (for tax/legal purposes)
• Marketing communications: until unsubscribe/delete
• Website analytics: 26 months
• Customer support: 3 years from last interaction
• Warranty information: Duration of warranty period

7. Your Rights and Choices

You have the right to access, correct, delete your personal information (as permitted by law), data portability, opt out of marketing communications, and control cookie settings. To exercise these rights, contact us using the details below.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics to analyze site usage. You can opt out via the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our site may link to social platforms with their own privacy policies.

8.3 Payment Processors

Payments are handled by PCI DSS-compliant third-party processors.

9. International Data Transfers

Your information may be transferred to and processed in countries other than United Kingdom. We apply appropriate safeguards consistent with applicable privacy laws.

10. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect their data. If you believe a child provided data, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. We will notify you by posting the updated policy, emailing registered users, or displaying a notice on our site. Continued use after the effective date constitutes acceptance.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Compliance with Google Ads User Consent Policy

We comply with Google Ads user consent policies. You can adjust cookie/tracking choices anytime via our cookie settings.